Association of HCAHPS Mean Top-Box Scores and Response Rates

Data

In an effort to help California hospitals improve their HCAHPS scores, HQI has begun exploring factors associated with variation in HCAHPS scores across hospitals.  

As a first step, this report looks at how hospital HCAHPS response rates and mean top-box scores vary across regions, and how response rates and mean top-box scores are related to each other across California hospitals.