HQI 2017: Annual Conference
November 1 - 3, 2017; Monterey, CA

Event

Join your healthcare colleagues at the 2017 Hospital Quality Institute Conference, building on the themes of Respect, Reliability, and Resilience.

Overview

Join us for the 2017 Hospital Quality Institute Conference On November 1-3 in Monterey to achieve ever increasing levels of performance through a culture of respect and professionalism. Learn strategies and take home tools for achieving reliable care and delivering value to each patient, each time, and in each community. The content, interactive learning and networking opportunities are not to be missed.

Who should attend?
Everyone who cares about quality health care and who is committed to the respect, dignity and experience of patients and families that need and depend on us.

Click here to register

Location

The Monterey Conference Center will hold the conference keynote sessions, while the host hotel, the Monterey Marriott, will hold other conference events. The Monterey Marriott and the Monterey Conference Center are adjacent to one another.

Monterey Marriott
350 Calle Principal
Monterey, CA 93940

Monterey Conference Center
1 Portola Plaza
Monterey, CA 93940

Hotel Reservations:

Click here to make your hotel reservation online.

Or call 1-877-901-6632 and mention “Hospital Quality Institute” to receive the discounted rate of $219 per night for single or double rooms. The discounted sleeping room deadline is October 1 but don’t delay – discounted rooms could sell out prior to the deadline.

Agenda

Click here to download the conference brochure.

NOVEMBER 1-3, 2017

Day 1

Wednesday, November 1

7:30 – 9:00 a.m. | EXHIBITOR SHOWCASE, BREAKFAST, AND RELIABILITY POSTER PRESENTATIONS

9:00 – 9:15 a.m. | WELCOME AND OPENING REMARKS

  • Art Sponseller, President & CEO, Hospital Council of Northern & Central California
  • Rory Jaffe, MD, MBA, Executive Director, CHPSO

9:15 a.m. – 12:00 p.m. | OPENING KEYNOTE AND HOSPITAL SHOWCASE

CHANGE THE STORY, CHANGE EVERYTHING

  • Della Lin, MD, Patient Safety Leadership Consultant, Honolulu, Hawaii

Stories and language have the power to transform cultures and create a vision for a better tomorrow. In this session, Dr. Della Lin, well known for her work in healthcare leadership, will describe how to use stories to create greater safety and reliability in the clinical setting.

HOSPITAL RELIABILITY SHOWCASE

  • Facilitated by Scott Griffith, Founding Partner, SG Collaborative Solutions; HCRO Strategic Partner

This session will provide presentation and discussion by California hospitals that are on the journey of HealthCare Reliability Organizing (HCRO). Mr. Scott Griffith, an expert on reliability in high consequence industries, will provide narrative and facilitate discussion on the HCRO framework and gateway practices.

12:00 – 12:45 p.m. | EXHIBITOR SHOWCASE, POSTER PRESENTATIONS, & LUNCH

12:45 – 2:15 p.m. | KEYNOTE PRESENTATION

SAFER HEALTHCARE – STRATEGIES FOR THE REAL WORLD

  • Charles Vincent, PhD, MPhil, Professor of Psychology, University of Oxford

Through his research on the effects of harm to patients and the involved staff, Dr. Charles Vincent offers insights on managing risk, responding to patients, caregivers and families; and improving safety and reliability in healthcare. He uniquely blends a scholarly and evidence-based approach with stories of compassion and strategies aimed at risk mitigation in the complex work of healthcare.

2:20 – 3:10 p.m. | LEARNING LABS, SESSION 1 (choose one):

HCRO Consultation for the Curious
  • Scott Griffith, Founding Partner, SG Collaborative Solutions

Join Mr. Scott Griffith, an expert in reliability for high-consequence industries, including aviation, law enforcement, and healthcare, for an introduction to the HCRO framework. He will describe the path to sustainable healthcare reliability and explore opportunities for your organization.

Next Generation TEAMSTEPPS
  • Julia Slininger, RN, CPHQ, Vice President, Regional Quality Network, Hospital Quality Institute

You’ve heard of or experienced TeamSTEPPS. Gain insight from TeamSTEPPS Master Trainer, Ms. Julia Slininger, into the next generation of TeamSTEPPS in the context of reliability organizing.

3:25 – 4:15 p.m. | LEARNING LABS, SESSION 2 (choose one):

Pre-Conditions of Safety & Reliability: Transparency and Respect for People
  • Julianne Morath, RN, MS, CPPS, President & CEO, Hospital Quality Institute

Ms. Julianne Morath, through her work as a member of the Lucian Leape Institute of NPSF/IHI, will explore with you the meaning of a pre-condition and why and how transparency and respect for people creates the grounding for a culture of high reliability.

Organizational Huddles – Aligning for Reliability
  • Sharon Lutz, PhD, Vice President, Quality Support Systems, Cottage Health System

Engage with Dr. Sharon Lutz, Vice President of Quality Support Systems for Cottage Health who is walking the talk. Discover meaningful ways leaders create common vision and aligned action to revolutionize hospital operations for high reliability performance. The introduction of organizational huddles is a powerful intervention for mindful organizing and action-taking.

4:20 – 5:10 p.m. | LEARNING LABS, SESSION 3 (choose one):

Program Effectiveness Evaluation
  • Charles Vincent, PhD, MPhil, Professor of Psychology, University of Oxford

Take advantage of the opportunity to speak with Dr. Charles Vincent about how to build evaluation methods into program implementation to determine whether or not change is effective.

Reliable Event Analysis & Response
  • Rory Jaffe, MD, MBA, Executive Director, CHPSO

Learning from failure to inform improvement requires effective design and process in event analysis. Learn how to create a reliable process and prioritize responses to create a safer system with Dr. Rory Jaffe, leader of the largest and longest tenured PSO in the United States.

6:00 – 7:30 p.m. | ATTENDEE & FACULTY RECEPTION AT THE MONTEREY BAY AQUARIUM

Day 2

Thursday, November 2

7:20 – 8:20 a.m. | EXHIBITOR SHOWCASE, POSTER PRESENTATIONS, BREAKFAST AND STRIVE BREAKFAST ROUNDTABLE

8:20 – 8:50 a.m. | SHARED JOURNEY. LIVES TOUCHED.

Engage in the richness of what is right in healthcare and the interdependent connections that define what it means to serve others.

8:50 – 9:00 a.m. | WELCOME AND OPENING REMARKS

  • Art Sponseller, President & CEO, Hospital Council of Northern & Central California
  • Julianne Morath, RN, MS, CPPS, President & CEO, Hospital Quality Institute

9:00 – 10:00 a.m. | GENOMICS – THE FUTURE OF CANCER CARE

  • Siddartha Mukherjee, MD, PhD, Oncologist, Columbia University

Dr. Siddhartha Mukherjee, oncologist, researcher, and author of The Gene: An Intimate History, explores our technical capability, our humanity, and the ethics of science. He challenges us to consider the implications when the power of our science and technology outdistances our wisdom in their use.

10:15 – 11:15 a.m. | THE WAY WE WERE… AND WE WOULD NEVER GO BACK

  • Rosemary Gibson, Perspectives Editor, Journal of the American Medical Association

Ms. Rosemary Gibson, Senior Advisor of the Hastings Institute, is author of Wall of Silence and The Treatment Trap, as well as multiple publications and media works that put a human face on the issues facing healthcare in our nation. She will lead a discussion on where we have been and on our aspirations for a better future.

11:15 a.m. – 12:15 p.m. | ENABLE, ENACT, ELABORATE – A GUIDE FOR RELIABILITY

  • Timothy Vogus, PhD, Associate Professor of Management, Vanderbilt University

Dr. Tim Vogus, Associate Professor, Vanderbilt Graduate School of Management, will share his research on the mechanisms through which organizations create and sustain a culture of safety, as well as how they enact highly reliable performance through mindful organizing.

12:15 – 1:00 p.m. | EXHIBITOR SHOWCASE, POSTER PRESENTATIONS, & LUNCH

1:00 – 2:30 p.m. | VANGUARD AWARD PRESENTATION

Celebrate the winner and finalists of the Vanguard Award with a video showcase of their achievements, and lessons learned.

2:45 – 4:00 p.m. | CONCURRENT BREAKOUT SESSIONS (choose one):

NOTHING ABOUT ME WITHOUT ME: THE PROMISE OF Opennotes
  • Boris Kalanj, MSW, Director, Cultural Care and Experience, Hospital Quality Institute
  • Catherine DesRoches, DrPH, Executive Director, OpenNotes
  • Cynthia Kuelbs, MD, Pediatrician and CMIO, Rady Children’s Hospital
  • Liz Salmi, Patient Advocate & Experience Blogger

Learn about a national movement to empower patients with access to the notes written by their clinicians. Gain valuable lessons learned from California implementers and patients.

SOURCES OF SUCCESS IN MATERNITY CARE: A CALIFORNIA STORY
  • Claire Manneh, MPH, Director of Programs, HQI/CHPSO
  • Mary Campbell Bliss, RN, MS, CNSBest Practice Researcher, Hospital Quality Institute
  • William M. Gilbert, MD, Regional Medical Director, Women’s Services, Sutter Health, Valley Region

One in eight of US births take place in California, and hospitals across the state are advancing in the reduction of unnecessary Cesarean deliveries. Learn how small and rural hospitals have been able to achieve rates at or below the 2020 Healthy People target of 23.9% through Promoting Optimal NTSV Delivery Rates. The presenters will share those findings and CHPSO’s perinatal safety event data, trends, and lessons learned.

DRIVING VALUE THROUGH DATA & REGIONAL COLLABORATION: WHAT IS YOUR DATA SCIENCE STRATEGY?
  • John Birkmeyer, MD, Chief Clinical Officer, Sound Physicians

Gain ideas and insights from Dr. John Birkmeyer, an internationally recognized leader in outcomes research with over 250 articles in the scientific literature. Emphasis will be placed on understanding variation in the outcomes and efficiency of hospitals and physicians, and what to do about it.

ONE YEAR LATER – LESSONS FOR SUSTAINING CHANGE
  • Melinda Skeath, RN, CNS, Regional Executive Director, Quality & Regulatory Services, Kaiser Permanente Northern California (Retired)
  • Monique Reese, DNP, ARNP, FNP-C, ACHPN, Chief Clinical Executive, Sutter Care at Home
  • Patricia Atkins, RN, MS, CCNS, Vice President, Quality & Patient Safety, Sharp HealthCare
  • Anthony Chavis, MD, MMM, FCCP, Vice President, Enterprise Chief Medical Officer, Montage Health

Distinguished awardees will provide an update on their 2016 Vanguard Award winning projects. Presenters will describe their work and the journey towards continuous improvement while sustaining the gains.

4:15 – 5:30 p.m. | CONCURRENT BREAKOUT SESSIONS (choose one):

PERSON-CENTERED CARE – IT’S NOT JUST ABOUT HOSPITALS
  • Carol Peden, MD, MPH, Professor, Anesthesiology & Executive Director, USC Center for Helath System Innovation, Keck School of Medicine

Providing person-centered care coordination for individuals living in our communities is a challenge, but it can be done. Dr. Carol Peden will show us how we can sharpen our focus around this critical goal by sharing successful strategies from her international experience.

ADDICTION IN CALIFORNIA: STEMMING THE TIDE & MOVING UPSTREAM
  • Panel Moderator: Kim Werkmeister, RN, CPHQ, CPPS, Clinical Improvement Educator, Hospital Quality Institute
  • Roneet Lev, MD, Chief of the Emergency Department, Scripps Mercy Hospital San Diego
  • Reb Close, MD, Attending Physician, Emergency Medicine, Community Hospital of the Monterey Peninsula
  • Casey Grover, MD, Emergency Physician, Community Hospital of the Monterey Peninsula
  • Matt Willis, MD, MPH, Marin County Public Health Officer, Marin Health & Human Services

In California, opioid related deaths remain high with over 4,650 in 2015 and opioid-related emergency department admissions continue to increase. A number of coalitions have formed across the state acknowledging community stakeholders – hospitals, pharmacies, department of public health, law enforcement, medical professionals, affected families and educators- as a Call to Action. Discover how an alliance in your community can prevent downstream results.

USING TECHNOLOGY TO IMPROVE QUALITY & SAFETY: A PRESSURE ULCER PROJECT
  • Holly Kirkland-Kyhn, MSN, FNP-C, GNP-C, WCNC, Director, Skin Wound Assessment-Treatment Team; UC Davis Medical Center
  • Oleg Teleten, MS, RN, CWCN, Registered Nurse, Wound Care Quality Improvement & Research, UC Davis Medical Center

CMS has declined reimbursement for hospital acquired pressure ulcers (HAPUs) since 2008. A team of nurses successfully secured funding, used technology to measure outcomes, and converted Quality Improvement projects into comparative research. The application of the knowledge gained during the Quality Improvement comparative research cycle allowed UC Davis Health to lower their HAPU incidence while standardizing documentation and identifying those patients who are at highest risk for development of HAPU.

ENGAGE AND MEASURE UP: HCAHPS ANALYSIS & WISDOM FROM THE FIELD
  • Boris Kalanj, MSW, Director of Cultural Care & Experience, Hospital Quality Institute
  • Scott Masten, PhD, Director of Performance Analytics, Hospital Quality Institute
  • Eric LoMonaco, CRA, Director of Diagnostic and Interventional Radiology, Community Hospital of the Monterey Peninsula

California’s HCAHPS performance is behind the national curve, yet improvement is within reach. This session will offer learnings from statewide data analyses and peer exemplars of success.

5:30 – 6:30 p.m. | RECEPTION WITH EXHIBITORS, POSTER PRESENTATIONS, & RAFFLE

Day 3

Friday, November 3

7:20 – 8:20 a.m. | EXHIBITOR SHOWCASE, POSTER PRESENTATIONS, & BREAKFAST

8:20 – 8:30 a.m. | WELCOME AND OVERVIEW

  • Dimitrios Alexiou, President & CEO, Hospital Association of San Diego & Imperial Counties

8:30 – 9:30 a.m. | BETTER CARE, BETTER FUTURE

  • David Lawrence, MD, Retired Chairman & CEO, Kaiser Foundation Health Plan & Kaiser Foundation Hospitals

Dr. David Lawrence will describe several forces that are reshaping the future of the U.S. health care system and explore what these mean for leaders of hospitals and health care systems. A particular emphasis will be placed on how to lead during the unprecedented period of uncertainty that all healthcare leaders face today.

9:30 – 10:30 a.m. | DESPITE BURNOUT, THERE IS JOY IN HEALTHCARE

  • Stephen J. Swensen, MD, MMM, FACR, Medical Director for Leadership & Organization Development, Mayo Clinic

Much is being written and talked about regarding physician and healthcare workforce burnout. Dr. Stephen Swensen provides a realistic but optimistic view of what each one of us individually and collectively can do to rekindle pride, joy, and meaning in healthcare.

10:45 – 11:45 a.m. | DIVERSITY IN THOUGHT, UNITY IN ACTION – A LEADERSHIP CHALLENGE

  • Beverly Malone, PhD, RN, FAAN, President, National League of Nursing

Dr. Beverly Malone is known for her passion, intelligence, and leadership. She will provide an inspiring call to action to preserve all that is good in healthcare and lean into the differences that prevent us from performing our best, showing us what is possible.

11:45 – 12:00 p.m. | CLOSING REMARKS

  • Julianne Morath, RN, MS, CPPS, President & CEO, Hospital Quality Institute

Faculty

Faculty at the 2017 Annual Conference includes:

Siddhartha Mukherjee, MD – Author of The Emperor of All Maladies: A Biography of Cancer and winner of the 2011 Pulitzer Prize in general nonfiction. Dr. Mukherjee also recently published The Gene, which takes a look at the future of genomics. He is an assistant professor of medicine at Columbia University and a cancer physician and researcher.


Della Lin, MD – As a physician with leadership experience for over 25 years, Dr. Lin brings clarity, inspiration, and provocative challenges to her audiences by integrating practical clinical experience, systems thinking around organizational resilience, and essential information of the current patient safety and quality landscape.


Charles Vincent, PhD, MPhil – Dr. Vincent is Professor of Psychology at the University of Oxford. Since 1985, he has carried out research on the causes of harm to patients and staff, and methods of improving reliability in health care.


Rosemary Gibson - Ms. Gibson writes and lectures about healthcare, healthcare reform, Medicare, and patient safety. She led national healthcare quality and safety initiatives at the Robert Wood Johnson Foundation, and was chief architect of the foundation’s decade-long strategy that successfully established palliative care in more than 1,600 hospitals in the United States. Ms. Gibson is an editor for JAMA Internal Medicine.


Tim Vogus, PhD – At Vanderbilt’s Owen Graduate School of Management, Professor Vogus’ research specifies the mechanisms through which organizations create and sustain a culture of safety as well as how they enact highly reliable performance through mindful organizing.


David Lawrence, MD, MPH – The former CEO of Kaiser Permanente, Dr. Lawrence recently published book, Best Care, Best Future: A Guide for Healthcare Leaders. He describes his views on the direction health care must take going forward: finding and delivering the best possible care to every patient, every time, then improving on it continuously.


Stephen J. Swensen, MD, MMM, FACR – Dr. Swensen is the Mayo Clinic’s Medical Director for Leadership and Organization Development. He is Professor in the Mayo Clinic College of Medicine. Under his leadership the Quality Academy and the Value Creation System were established.


Beverly Malone, PhD, RN, FAAN – As President of the National League for Nursing, Dr. Malone is one of the most powerful nurse leaders in the country. She has learned the art of healing from the ground up – as a young girl in rural Kentucky – who helped her great-grandmother, the daughter of a slave, heal the people around her.


John Birkmeyer, MD – As Sound Physicians’ Chief Clinical Officer, Dr. Birkmeyer works to ensure excellence in clinical quality, safety, patient experience, and cost-effectiveness, and leads efforts to enhance clinical integration across service lines. An elected member of the National Academy of Medicine, he is author on more than 250 peer-review publications on hospital outcomes and economics.

Tuition

Click here to register Online

Register by September 30 and save!

  • Conference registration by September 30: $780
  • Conference registration after October 1: $880
  • Group discounts: Group of 5 receives 6th registration free, (non-refundable, single source of payment).

50% discount pricing for students, medical residents, and patient/family advisors. Limited number of discounts available. For application, contact HQI at (916) 552-7600.

Monterey Bay Aquarium Reception Admission

A networking reception will be held at the Monterey Bay Aquarium on November 1st from 6:00 – 7:30 p.m. Conference attendees receive discounted admission at $25 per person, and guests of attendees at $50 per person.

Cancellation Policy/Late Payment: A $75 non-refundable processing fee will be retained for each cancellation received in writing by October 1, 2017. No refunds will be made after this date. Substitutions are encouraged. Cancellation and substitution notification may be emailed to info@hqinstitute.org.

Americans with Disabilities Act
If you require special accommodations pursuant to the Americans with Disabilities Act, contact HQI at (916) 552-7600.

Download a PDF of the registration form

CME/CE Credits

Full attendance at each day’s educational sessions is a prerequisite for receiving continuing education (CE) credit. Attendees must sign in each day and include professional license number, if required.

CE Credits

Provider approved by the California Board of Registered Nursing, CEP #16793, for 17.75 contact hours.

cme Credits

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council on Continuing Medical Education (ACCME) through the joint providership of California Medical Association/Institute for Medical Quality (CMA/IMQ) and Hospital Quality Institute (HQI). The California Medical Association/Institute for Medical Quality is accredited by the ACCME to provide continuing medical education for physicians.

The California Medical Association/Institute for Medical Quality (CMA/IMQ) designates this live activity for a maximum of 15 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Exhibitors

The 2017 Hospital Quality Institute Conference offers a dynamic opportunity for entities interested in networking with health care professionals. A number of conference support levels are available for the 2017 Hospital Quality Institute Conference. Act now to get the exhibitor level best suited for your organization.

Contact HQI, (916) 552-7600 or education@hqinstitute.org.

Download the exhibitor prospectus

HQI thanks our current exhibitors for their support of the conference:

Diamond Level

 

 

Emerald Level

 

Sapphire Level

 

Ruby Level

 

 

 

 

Topaz Level

 

 

 

 

 

 

 

 

 

 

 

 

Poster Presentations

HQI will be accepting up to 20 poster presentations for the 2017 annual conference. Posters are invited demonstrating innovative, sustainable approaches to improving safety, outcomes, and experience of care.

Submission Deadline:

Friday, September 8, 2017

Registration Discount:

50% on full registration fee for person presenting.

To learn more, click here.