Focusing on patient experience is key to creating a high-quality health care system. P4PEx is our vehicle for assisting California hospitals with systemic advances in patient experience and engagement. Emphasis on cultural competence is a natural complement given California’s demographic diversity.
Measurably improve the experience of diverse patients and families as an integral component of safe and effective care in California hospitals.
California hospitals will be known for an engaged and culturally competent workforce relentlessly focused on creating positive experiences for patients and their families.
Definition of Patient Experience
The sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
Recording of a live performance held at the 2017 HQI Annual Conference in Monterey, CA.
Witness the power of caring, interdependent connections that define what is right in healthcare through a live stage performance with a real patient, his family, and a community of individuals who cared for them.
To watch a short trailer, click here.
The link between response rates and scores is so strong that each 1 percentage point increase in response rate is expected to result in a ½ percentage point increase in scores across all HCAHPS domains.
Click here to access HQI’s HCAHPS Dashboard – an interactive tool for California hospitals, where you can see the specific effects of response rate changes on HCAHPS scores in your hospital.