Focusing on patient experience is key to creating a high-quality health care system. P4PEx is our vehicle for assisting California hospitals with systemic advances in patient experience and engagement. Emphasis on cultural competence is a natural complement given California’s demographic diversity.
Measurably improve the experience of diverse patients and families as an integral component of safe and effective care in California hospitals.
California hospitals will be known for an engaged and culturally competent workforce relentlessly focused on creating positive experiences for patients and their families.
Definition of Patient Experience
The sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.