Partnership Across the Organization
Bedside to Boardroom

Webinar Presented April 15, 2014

Patient Family Engagement. What is it? Where do you get it? What does it look like? Where do I start? From the IOM to the Institute for Healthcare Improvement, CalHEN and hospital associations across the country are calling for Patient Family Engagement as a strategy for meeting quality, safety and patient experience goals. There is limited information on how to create this engagement at the hospital level. This webinar provides case studies of methods hospitals are using to engage patients and families in the clinical relationship. In addition, the value of creating pathways for patients and families to engage with the hospital leadership for improvement is highlighted. Current strategies for establishing partnerships were shared as well as some jumping off points, for organizations just starting on this journey to engagement.  


  1. Understand how the core concepts of patient family centered care are put into action in the clinical relationship.
  2. Understand the value of adding the patient family perspective to the design, implementation and evaluation of improvement efforts.  
  3. Provide participants with the initial steps for building partnerships with patients and families from the bedside to the boardroom.

Who should attend the webinar?

Health care administrators, directors and program coordinators charged with implementing patient- and family-centered initiatives, nurses, physicians, other health care professionals, and patient and family leaders/advisors who want to advance patient- and family-centered care initiatives.


Libby Hoy

As the mother of three sons living with mitochondrial disease, Libby has over 20 years of experience navigating the health care system. Libby began volunteering as a Parent to Parent Mentor in 1995 and has been working to improve health systems and empower patients and families to be active partners in care ever since. In her role as the first Family Advocate at Miller Children’s Hospital, she developed the Parent to Parent Support Program, the Parent Advisory Board (Council) and created the structure for the long term integration of the Patient & Family voice within the organization. Libby has presented at multiple national and international conferences on subjects related to Patient & Family Centered Care and Family Empowerment.  In addition, Libby has partnered with Patient Centered Outcomes Research Institute (PCORI), National Quality Forum (NQF) as well as advisor to the Institute of Medicine (IOM) and serves as Faculty for the Institute of Healthcare Improvement (IHI).

In 2010, Libby founded PFCC Partners.  The mission of PFCC Partners is to partner with patients, providers and organizations to improve the quality, safety, experience and delivery of health care.  Libby has worked directly with more than 30 hospitals and healthcare organizations to design and implement patient & family engagement programs, which include Patient & Family Advisory Councils as well as support and empowerment programs.  Libby lives in Long Beach, CA with her three sons and husband. 

Webinar recording

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