2018 Conference Video

2018 Conference Video

Please take a few moments to capture the energy and excitement when nearly 450 healthcare professionals came together as a community of learners at the 2018 HQI Annual Conference to commit to best care.

To learn more about the 2019 annual conference taking place October 14-15 in Sacramento, click here.


Association of HCAHPS Mean Top-Box Scores and Response Rates

In an effort to help California hospitals improve their HCAHPS scores, HQI has begun exploring factors associated with variation in HCAHPS scores across hospitals.  

As a first step, this report looks at how hospital HCAHPS response rates and mean top-box scores vary across regions, and how response rates and mean top-box scores are related to each other across California hospitals.