Accelerate Excellence
2014 HQI Annual Conference


Hyatt Regency Resort and Spa | Huntington Beach

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This is your California conference. Engage with more than 500 committed health care professionals, partners, and stakeholders to learn and share meaningful leading-edge practices that advance the triple aim of better care, better health, and lower costs. This interdisciplinary, experiential conference promises to create a dynamic and inspiring learning environment in Huntington Beach, California.


California can lead the nation in quality and safety performance by coordinating efforts and accelerating results.

Join us at the inaugural Hospital Quality Institute (HQI) Annual Conference, Accelerate Excellence, bringing statewide focus to Patient Safety First…a California Partnership for Health, California Hospital Engagement Network, and California Hospital Patient Safety Organization.

The HQI mission is to assist hospitals to achieve zero defects, optimize clinical effectiveness, and enhance patient and family experience. The conference agenda reflects this mission.

Why this conference?

Health care is undergoing rapid and profound change. Everything we do is of consequence. Our collective alignment and leadership will make a difference in better care, better health, and lower costs for Californians. Join the brightest minds in health care to envision the future of zero defects and 100 percent delivery of best care — with practical tools, methods and leading-edge practices to create that future.

What will you gain by participating in this conference?

  • Leverage the experience of others to solve common problems in patient safety and quality.
  • Hear from experts about best practices, and share meaningful solutions.
  • Access education designed for you with continuing education credits.
  • Grow your network for collaboration and peer development within California and across the nation.
  • Become inspired and energized by connecting and learning with like-minded colleagues in a beautiful oceanside environment.
  • Engage in innovative thinking and actionable strategies while freed from the demands of your workday schedule.
  • Demonstrate your leadership to create a culture of respect, safety, and reliability.
  • Get ahead of the curve with the latest insight, knowledge, and predictions for the future of health care.
  • Relax and enjoy the setting and colleagueship while enhancing your knowledge and skill portfolio.


Thursday, November 6

7:30 A.M

Registration/Continental Breakfast

8:30 A.M.

Welcome, Conference Overview, Call to Action, and Introduction of Anthem Blue Cross

Julie Morath, RN, MS, president/CEO, Hospital Quality Institute

Health care is undergoing rapid and profound change. Everything we do is of consequence. Our collective alignment and leadership will make a difference in better care, better health, and lower costs for Californians. Join the brightest minds in health care to envision the future of zero defects and 100 percent delivery of best care — with practical tools, methods, and leading-edge practices to create that future.

Distinguished Guest of the 2014 HQI Conference

Tejal Gandhi, MD, MPH, CPPS

Dr. Gandhi is president of the National Patient Safety Foundation and the Lucian Leape Institute. She is a patient safety advocate driving health care transformation, taking innovation to scale and developing new patient safety professionals. As a former patient safety officer of Partners Healthcare, Dr. Gandhi’s research interests include medication safety and safety in ambulatory care environments. Dr. Gandhi was named as one of the 100 Most Influential People in Healthcare—2014 by Modern Healthcare.

9:00 A.M.

Hitting the High Notes: Living Life to the Fullest

Ronan Tynan, MD, Irish tenor, recording artist, champion disabled athlete

Dr. Tynan’s personal story of triumph serves as an inspiration of overcoming adversity to become a positive and productive force in the world. Dr. Tynan’s message will set the tone for the conference.

10:15 A.M.

Speaking Up Across Hierarchical Boundaries: Techniques and Deliberate Practice

Jeffrey B. Cooper, PhD, director, Center for Medical Simulation, professor of anesthesia, Harvard Medical School, Walter Eppich, MD, MEd, Associate professor of pediatrics and medical education Northwestern University Feinberg School of Medicine Ann & Robert H. Lurie Children’s Hospital of Chicago Division of Emergency Medicine, and Dan Raemer, PhD, director of clinical programs at the Center for Medical Simulation in Boston

Patient safety and simulation pioneer Dr. Jeffrey Cooper will lead an interactive session using simulations to illustrate techniques for speaking up in ways that are most effective to achieve appropriate actions and to promote team behavior.  


Lunch, Sponsor Tables & Poster Presentations

1:15 P.M.

Completing the Transition from Evidence to Practice in Surgical Safety using NSQIP

Clifford Ko, MD, director of the National Surgical Quality Improvement Program, and Division of Research and Optimal Patient Care American College of Surgeons, Kathrin Troppmann, professor of surgery in the division of minimally invasive and gastrointestinal surgery at the University of California, Davis Medical School Afshin Michael Molkara, chairman, department of surgery, and chief of vascular and endovascular surgery, Riverside County Regional Medical Center and Khan Javed Hameed. Moderated by David Perrott, MD, DDS, senior vice president/chief medical officer, California Hospital Association.

This panel will focus on the benefits of continuous evaluation of surgical care using rigorously collected clinical registry data, and how to use evidence and experience to improve surgical care and outcomes.

Breakout Sessions (choose one)

2:30–4:45 P.M.

Achieving Reliability: An Implementation Workshop for Collaborative Practice
Paul Uhlig, MD, cardiothoracic surgeon & associate professor, University of Kansas School of Medicine, with Ellen Raboin, PhD, MSOD, MBA, health care researcher / consultant and principal, Care Quest Consulting, Danville

Highly reliable interprofessional practice with active engagement of patients and families can be intentionally achieved by inviting people to make structural and social changes in the care environment.

Participants will use the “Collaborative Care Toolkit” and other activities to gain deeper insights about collaborative care and purposefully building collaborative environments. 

2:30–3:30 P.M.

Perinatal Medicine 2014: An Evidenced Based Approach
Colleen McNally, MD, CMO, Sharp Mary Birch Hospital, San Diego
Enhance reliability in perinatal medicine with the incorporation of best evidence practices in the care of the perinatal patient. Lessons learned from high reliability organizations and their process to adopt methodologies to achieve perinatal safety in the hospital setting.

Transforming for Tomorrow: Creating Value and Managing Health
Anne McLeod, senior vice president, health policy, California Hospital Association, Sacramento
While California hospitals have built a reputation for being on the leading edge of care and innovation, demographic and coverage shifts as well as forecasted changes in the reimbursement and labor markets will challenge hospitals as they transform for tomorrow. Demographic trends and coverage shifts will require hospitals to reinvent their care model to address primary care supply, revenue and cost management, and the evolving health needs of an aging population, and the imperative to transition from “providing care” to “managing care” and “population health”.

Patient Family Engagement: A Strategy for Improving the Patient Experience
Libby Hoy, BS, Founder/CEO, Patient and Family Centered Care Partners, Long Beach
Patient Family Advisors have critical information to inform the work of improvement across hospitals. In this facilitated discussion, participants will hear from three patient family advisors representing three very different California hospitals. Panelists will share their experiences, contributions and the barriers they’ve overcome to be an integral resource in improving the quality, safety and experience of care in their hospitals.  

Breakout Sessions (choose one)

3:45–4:45 P.M.

Safe Table: Working Together in a Legally Protected Collaboration to Address Patient Safety Issues
Rory Jaffe, MD, MBA, executive director, California Hospital Patient Safety Organization, Sacramento
Under a legally privileged and confidential setting, Safe Table Forums allow health care professionals from different organizations to have an open dialogue about patient safety and quality issues. Dr. Jaffe will discuss Safe Table Forums, which are conducted under the same federal law that establishes Patient Safety Organizations.

Making Your Business Case: The Financial Impact of Reducing Sepsis Mortality
Charles Pitkofsky, quality manager, Mills Peninsula Medical Center, Burlingame
Sepsis continues to be a primary cause for hospital inpatient morbidity, mortality and readmissions. Discover one community hospital’s journey to lower sepsis and septic shock mortality rate by 35% in less than one year, including leadership buy-in, effective communication plan and an active sepsis committee represented key strategies for the success of the sepsis bundle initiatives. Hospital- and clinician-specific data can be used to educate and influence clinicians in their care of the septic patient, including a method for determining return on investment (ROI).

Utilizing Experience-Based Design to Improve the Patient Experience
Susan Haufe, administrative director, patient relations and service, Virginia Mason Medical Center, Seattle, WA
Understanding what customers consider “value-added” is a fundamental tenet of lean thinking, however, health care is fraught with assumptions about what this means. Experience-Based Design (EBD) and co-design are helping organizations better understand the experiences of those receiving and delivering health care services. A case example from a pancreatic cancer experience will highlight how these methods can be integrated into improvement work and how they are yielding improved experiences for patients and families.

4:45 – 7:00 P.M.

Sponsor Tables

5:30 – 7:00 P.M.

Network Reception & Fireside Chats

Reception will be held outside overlooking the ocean. Join other conference attendees in networking, sharing conference “Ah-ha” moments and engaging with speakers and faculty around bonfires. S’mores, appetizers, and beverages will be served.

6:00 – 8:00 P.M.

Invitational CEO/Board Member Executive Session & Dinner

This invitation only session is designed for CEOs/Board Members to explore meaningful cutting-edge practices that inspire and drive health care improvement, create environments of partnership and professionalism, and facilitate health care transformation.

James L. Reinertsen, MD, Warren S. Browner, MD, MPH, Ian Morrison, PhD and Tejal Gandhi, MD, MPH, CPPS will guide the conversation.

Friday, November 7

7:15 A.M.

Light breakfast

8:00 A.M.

Overview of the Day

Julie Morath, RN, MS

8:15 A.M.

Triple Aim Leadership: What Will It Take to Succeed?

James L. Reinertsen, MD, head of The Reinersten Group, and Warren S. Browner, MD, MPH, CEO of California Pacific Medical Center, senior scientist in the CPMC Research Institute and adjunct professor of Epidemiology & Biostatistics at UCSF

The triple aim of better care, better health and lower costs is a call to action for health care. This session will explore what it takes for transformational leaders to create the future in the context of changing economic models and incentives.

9:15 A.M.

Patients to Partners: The Art of Leading Patient and Family Centered Organizations

Barbra Balik, MD, principal, Common Fire Healthcare Consulting, senior faculty at the Institute for Healthcare Improvement, Kevin Roberts, president/CEO of Glendale Adventist Medical Center, and Kommah McDowell, patient advisor and founding member of the Patient Family Advisory Council at City of Hope. Moderated by Boris Kalanj director, cultural care and experience, Hospital Quality Institute

This panel will present an overview of key leadership concepts for organizational effectiveness and illustrate successes, challenges and wisdom to drive patient experience and engagement. This session will offer insights from a patient who has engaged with hospital operations and improvement activities.

10:30 A.M.

On the Cusp of Profound Change: Redefining Individualized Medicine

Eric Topol, MD, chief academic officer of Scripps Health and director of the Scripps Translational Science Institute in San Diego

Breakthroughs in digital infrastructure and genomic science set the stage to reinvent the future of medicine and reassess the role of providers, hospitals and office visits. These breakthroughs present the opportunity to dramatically reduce costs and deliver individualized health care. Experience examples of consumer-activated access to health care data.

11:15 A.M.

Tying It All Together— The Call to Action

Ian Morrison, PhD, futurist, author, and president emeritus, Institute for the Future

Dr. Morrison will summarize key learnings and action strategies from the conference to accelerate and take excellence to scale. His insights and stories of change establish common will and momentum to embrace complexity and create the future.


Closing Remarks


Early Bird Registration Rates are applicable through October 7, 2014:

General: $380
Health Profession Students (with valid student ID): $225

After October 7, 2014:

General: $480
Health Profession Students (with valid student ID): $325

Cancellation Policy

A $75 non-refundable processing fee will be retained for each cancellation received in writing by October 17, 2014. No refunds will be made after this date. Substitutions are encouraged.Cancellation and substitution notification requests may be emailed to info@hqinstitute.

Conference Location

Shimmering views of the Pacific Ocean and luxurious amenities abound at the oceanfront Hyatt Regency Huntington Beach Resort & Spa. Innovative, Spanish-inspired architecture sets the scene for a memorable retreat at our resort hotel, complete with pampering spa treatments, irresistible restaurants, ocean adventures and superior service. From surfing to arts and entertainment, Orange County attractions are minutes away.

Hyatt Regency Huntington Beach Resort and Spa
21500 Pacific Coast Highway
Huntington Beach, CA 92648

The Hyatt Regency Huntington Beach Resort and Spa is located 10 miles from John Wayne/Orange County Airport. Other nearby airports include Long Beach (19 miles) or Los Angeles International Airport (38 miles).

Estimated taxi cab rates are $35 one way to/from John Wayne/Orange County Airport, $50 one way to/from Long Beach Airport, and $110 one way to/from Los Angeles International Airport.

Continuing Education

Provider approved by the California Board of Registered Nursing, CEP #970 for nine contact hours.

The Hospital Association of Southern California is authorized to award pre-approved ACHE Qualified Education credit (non-ACHE) for this program toward advancement or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification.

The Doctors Company designates this conference for a maximum of 8.0 AMA PRA Category 1 Credits™.  Physicians should claim only the credits commensurate with the extent of their participation in the activity.

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of The Doctors Company and the Hospital Quality Institute.  The Doctors Company is accredited by the ACCME to provide continuing medical education for physicians.

The Hospital Association of Southern California (CEP1763) is approved by the Nursing Home Administrator Program for 7 hours of continuing education credit – NHAP#1763007-4538/P.

This program has been approved for a total of 7 contact hours of continuing education credit toward fulfillment of the requirements of ASHRM designations of fellow (FASHRM) and distinguished fellow (DFASHRM) and towards certified professional in healthcare risk management (CPHRM) renewal. Content Codes: 1, 2, 3, and 4

CPHQ Continuing Education: Hospital Quality Institute Annual Conference – 2014 Accelerate Excellence has been approved for a total of 7 credit hours.

Full attendance at each day’s educational sessions is a prerequisite for receiving continuing education credit. Attendees must sign in and include their professional license number, where applicable. CE certificates will be emailed.


HQI is seeking sponsors for this inaugural event. Interested organizations should contact or call (916) 552-7660.

View or download the HQI Annual Conference Sponsor Prospectus.

HQI would like to thank the following sponsors for their contribution to the 2014 Annual Conference:

Sapphire Sponsor




Ruby SponsorS










Topaz SponsorS













Mobile App

Registrants should look for an email in October with instructions to the HQI Conference 2014 mobile app for easy access to all the conference information you’ll need for a valuable learning and networking experience. Features will include:

  • Conference agenda
  • Speaker bios and photos
  • Overview of keynote and breakout sessions
  • Conference sponsors and website links
  • Connections to social media including Facebook and Twitter
  • Networking opportunities with other conference attendees
  • Pre- and post-conference information
  • Conference site map

The HQI Conference 2014 mobile app will be available for:

  • iOS (iPhone, iPad, iPod Touch)
  • Android phones and tablets
  • Web-based apps for other phones

Wi-Fi services will be available at the conference site at no cost for attendees.