HQI 2016: Annual Conference
Hilton San Diego Resort & Spa

Event November 2, 2016 - November 4, 2016

2016 Conference Summary

It is said that a picture is worth a thousand words. With that in mind, HQI brings you a 2016 Conference Summary through graphic recording of our keynote presentations.

We hope that the images reinforce the insights and practical take-aways that you experienced in our time together. We also hope the recordings serve as a vehicle to “play it forward” for friends and colleagues.

Please enjoy! Feel free to browse through, download and print this booklet of highlights. Share it to spark imagination and innovation for better care through respect, reliability, and resilience.

Flipbook technology generously provided by FLIPHTML5.com.

We hope you will join us and your fellow healthcare colleagues in Monterey at the 2017 HQI Annual Conference, November 1-3!

Thank you for your engagement in making 2016 a successful conference. You inspire our mission to serve you in improving care.

Overview

Join us for the 2016 Hospital Quality Institute Conference to achieve ever increasing levels of performance through a culture of respect and professionalism. Learn strategies and take home tools for achieving reliable care and delivering value to each patient, each time, and in each community. The content, interactive learning and networking opportunities are not to be missed.

Who should attend?
Everyone who cares about quality health care and who is committed to the respect, dignity and experience of patients and families that need and depend on us.

Location

The conference will be held at the Hilton San Diego Resort and Spa
1775 E Mission Bay Drive San Diego, CA 92109

Click here to make online reservations.

Group Name: Hospital Quality Institute 2016 Annual Conference
Group Code: HQI116

Call (877) 313-6645 and mention the “2016 Hospital Quality Institute Conference” to receive the discounted rate of $224 for single/double occupancy. Don’t delay — limited room block available. Deadline to reserve ends October 12.

Agenda

Day 1

Wednesday, November 2

11:00 – 1:00 p.m. | REGISTRATION

1:00 – 1:05 p.m. | WELCOME AND OPENING REMARKS

1:05 – 3:00 p.m. | LEADING AND CONDUCTING TRANSFORMATIVE CHANGE

Roger Nierenberg, Maestro, The Music Paradigm

Experience building communities of engagement and bringing joy to the workplace through the metaphor of music. Observe leadership and the creative process as conductor and musicians solve problems together.

3:15 – 3:50 p.m. | VISION 2020

Joe Kiani, Founder, Patient Safety Movement Foundation;
Founder, Chairman, CEO, Masimo Corporation

Zero Preventable Deaths by year 2020, the bold goal of the Patient Safety Movement Foundation: Is it attainable? Hear about new progress from the founder of Patient Safety Movement Foundation.

3:50 – 5:00 p.m. | THE FUTURE OF HEALTHCARE: ORCHESTRATING THE JOURNEY

Ian Morrison, Author, Consultant, and Futurist

Gain insights into how healthcare stakeholders must learn to play together in a reformed health care system. See how leaders must understand, communicate, and conduct the overall themes and changing political, economic, and strategy notes in healthcare to create the symphony of change.

5:00 – 6:00 p.m. | ATTENDEE, FACULTY AND EXHIBITOR RECEPTION

Day 2

Thursday, November 3

7:30 – 8:30 a.m. | EXHIBITOR SHOW, POSTER PRESENTATION AND CONTINENTAL BREAKFAST

8:30 – 8:45 a.m. | WELCOME, OVERVIEW AND REMARKS

Dimitrios Alexiou, CEO, Hospital Association of San Diego and Imperial Counties

8:45 – 9:30 a.m. | THE SHARP HEALTHCARE JOURNEY TOWARDS HIGH RELIABILITY

Dan Gross, DNSc, RN, Executive Vice President, Sharp HealthCare
Amy Adome, MD, MPH, Senior Vice President of Clinical Effectiveness, Sharp HealthCare

Learn about the Sharp Experience Journey to achieve greater safety and better outcomes for patients/families, the workforce, and their communities. Discover what they have learned in their multi-year journey….and what lies ahead in pursuing perfection in respect, reliability, and resilience in the work of healthcare.

9:30 – 10:30 a.m. | LEARNING FROM FAILURE

Amy Edmondson, PhD, Novartis Professor of Leadership and Management, Harvard Business School

The simple conversion of team (noun) to teaming (verb) provides insight about how we work and when we work at our best. Understand the power of teams to tackle complexity and create value, and why embracing failure is a step in the process of learning fast.

10:40 – 11:45 a.m. | SABERMETRICS AND MEDICINE

Paul DePodesta, Chief Strategy Officer, Cleveland Browns and Assistant Professor, Scripps Translational Science Institute

Learn what baseball, sabermetrics, and population health management have in common and what is in the works to jump-start the “Moneyball of Medicine.” Discover how the use of big data can provide greater precision and predictive power in healthcare by fielding vast amounts of individualized and genetic data.

11:45 – 1:00 p.m. | HOSTED LUNCHEON

1:00 – 2:15 p.m. | CONCURRENT BREAKOUT SESSIONS (choose one):

FROM THE FRONT LINES: TRANSFORMING MATERNITY CARE

Elliott Main, MD, Medical Director, California Maternal Quality Care Collaborative
Terri Deeds, MSN, NE-BC, Director, Women’s and Children’s Services, Saddleback Memorial Medical Center – Laguna Hills, MemorialCare Health System
Maryam Tarsa, MD, MAS, Clinical Professor, Division of Maternal Fetal Medicine, UC San Diego Health System
Karen Lewis, MSN, RNC-OB, Area Director of Obstetrics, Redwood Memorial Hospital, Providence St. Joseph Health
Celebrate California’s leadership in improving maternity care by reducing NTSV cesarean births, reducing perinatal mortality and morbidity, and getting babies off to a great start by encouraging breastfeeding. Find out what works.

HUMANIZING ICU CARE

Pat Folcarelli, RN, MA, PhD, Senior Director of Patient Safety, Silverman Institute for HealthCare Quality
Hildy Schell-Chaple, RN, PhD, CCRN, CCNS, Clinical Nurse Specialist and Associate Clinical Professor, UCSF Medical Center
Kathleen Turner, RN, CHPN, CCRN-CMC, Registered Nurse, UCSF Medical Center

Explore grass-roots involvement of patients, families and ICU staff for designing models to humanize care. Learn gateway practices to improve person-centered care and eliminate patterns and behaviors that can erode respect, dignity, and ultimately produce emotional harm.

SEPSIS: PROTOCOL, PRACTICE AND A PRACTICUM TO SAVE LIVES

Tara Crockett, BN, RN, CHSE, Director of Clinical Services, Medical Simulation Corporation
Rebecca Sell, MD, Clinical Assistant Professor, Medical Director, UC San Diego Health System

Learn from the medical team at UCSD how a revised approach to sepsis management can streamline the initial care process and improve outcomes. Participate in an interactive case study discussion, simulating an episode of care that can save the life of a septic patient.

PHYSICIANS: LEADING, PARTNERING AND ALIGNING

David Perrott, MD, DDS, Senior Vice President and Chief Medical Officer, California Hospital Association
William Choctaw, MD, JD, Chief Transformation Officer, Citrus Valley Health Partners
Gregory Maynard, MD, MSc, SFHM, Chief Quality Officer, University of California Davis Medical Center
Marcia Nelson, MD, Vice President of Medical Affairs, Enloe Medical Center
Neil Romanoff, MD, Vice President Medical Affairs, Cedars-Sinai Medical Center
Donald Kearns, MD, President and CEO Rady Children’s Hospital San Diego

Explore the question “What makes an effective physician leader?” with those who have moved from clinical to administrative practice. If you are an experienced physician leader, aspire to become a more effective leader, or if you partner/work with physician leaders, this session will offer insights about who they are, what they know, and what they do.

OVERDIAGNOSIS, OVERTREATMENT AND POPULATION HEALTH

Helen Macfie, PharmD, Chief Transformation Officer, MemorialCare Health System
James Leo, MD, Medical Director, MemorialCare Health System

Consider the “new math” needed to reduce the potential for over-diagnosis, overtreatment, harm and billion$ in wasted resources. Key learnings from MemorialCare will be leveraged for participants to formulate a strategic initiative to advance the “new math” in support of the Triple Aim and responsible stewardship for our future.

2:30 – 3:45 p.m. | CONCURRENT BREAKOUT SESSIONS (choose one):

HEALTHCARE RELIABILITY ORGANIZING™ (HCRO): CALIFORNIA LEADING THE WAY

Scott Griffith, MS, Founder, Scott Griffith Collaborative Solutions, LLC
Allan Frankel, MD, Founder Safe and Reliable Healthcare

Learn how the HealthCare Reliability Organizing ™ (HCRO) model is a distinctive approach to achieve reliability in healthcare. Recognized experts will join together to describe key features of HCRO for California hospitals, through a unique partnership with actionable tools and methods.

RELIABLE DESIGN OF INFECTION PREVENTION PROGRAMS

Philip Robinson, MD, Medical Director, Hoag Memorial Hospital Presbyterian
Sue Barnes, RN, CIC, Infection Prevention and Control Quality, Kaiser Permanente
Arjun Srinivasan, MD, Associate Director for Healthcare Associated Infection, National Center for Emerging and Zoonotic Infectious Diseases
James McKinnell, MD, Assistant Professor of Medicine, University of California, Los Angeles
Frank Myers, MA, CIC, Infection Preventionist, UC San Diego Health System

Learn how a highly reliable infection prevention program can improve patient outcomes across the entire healthcare continuum, improve your bottom line and keep your organization out of the regulatory and media spotlights.

MAKING DATA SING

David Perrott, MD, DDS, Senior Vice President and Chief Medical Officer, California Hospital Association
John Birkmeyer, MD, Executive Vice President and Chief Academic Officer, Dartmouth-Hitchcock Medical Center
Paul Goldfarb, MD, Clinical Professor, University of California, San Diego
Clifford Ko, MD, Director, National Surgical Quality Improvement, American College of Surgeons

Find ideas to provide motivating and intellectually stimulating data in the pursuit of improvement by selecting clinically relevant and actionable performance measures. What data can and cannot provide will offer a provocative perspective of point and counterpoint.

ADVANCING THE PALLIATIVE CARE DISCUSSION

Tarek Mahdi, MD, CMD, FAAFP, Founder, Riverside Family Physicians

Discuss palliative care practices and protocols that facilitate person-centered conversations about preferences for continued care and interventions. Learn what program characteristics need to be in place to achieve specialty certification in palliative care.

BUILDING RESILIENCE: CARE OF THE CAREGIVER

Susan Scott, PhD, Manager, Patient Safety and Risk Management, University of Missouri Health Care System

Expand understanding of the long-term effects on clinicians impacted by an unanticipated clinical event, medical error, or patient injury. Recognize the need for interventions to protect and support them, as well as tips for developing a support network and rapid response within your healthcare facility.

4:00 – 4:45 p.m. | VANGUARD AWARD PRESENTATION

4:45 – 6:00 p.m. | RECEPTION WITH EXHIBITORS AND RAFFLE

Day 3

Friday, November 4

7:30 – 8:30 a.m. | EXHIBITORS SHOW AND CONTINENTAL BREAKFAST

8:30 – 8:35 a.m. | WELCOME AND OVERVIEW

David Perrott, MD, DDS, Senior Vice President and Chief Medical Officer, California Hospital Association

8:35 – 9:20 a.m. | MOVING FORWARD

C. Duane Dauner, President and CEO, California Hospital Association

Gain insights about healthcare and leadership for the future. Become better prepared for the journey of transformation toward achieving the triple (quadruple) aim.

9:20 – 10:20 a.m. | HIGH-RELIABILITY HEALTHCARE: GETTING THERE FROM HERE

Mark Chassin, MD, FACP, MPP, MPH, President and CEO, The Joint Commission

Learn how hospitals can make substantial progress toward high reliability by undertaking several specific organizational change initiatives: the leadership commitment to achieving zero patient harm, a fully functional organizational culture of safety and the widespread deployment of highly effective process improvement tools.

10:30 – 11:25 a.m. | SAFER CARE THROUGH PATIENT & FAMILY ENGAGEMENT

David Mayer, MD, Vice President, Quality and Safety, MedStar Health

See how MedStar Health strengthened organizational change by integrating high reliability, human factors and process design with systemic patient and family engagement. A panel of engagement leaders will complement the presentation to underscore how to best partner with patients and families: Joan Maxwell, Patient Advisor, John Muir Health and Mary Foley, PhD, RN, FAAN, Clinical Professor and Director, Center for Nursing Research and Innovation, University of California, San Francisco.

11:25 – 12:25 p.m. | ATTACKED AND SURVIVED: A STORY OF RESILIENCE

Johan Otter, DPT, FACHE, Corporate Senior Director of Occupational Health and Wellness, Scripps Health

Hear the personal story of a Grizzly bear attack victim and subsequent experience as a critically injured recipient of the American health care system. Become inspired and even more committed to ZERO HARM through lessons of resilience, learning and innovation.

12:25 – 12:30 p.m. | CLOSING REMARKS

Julie Morath, RN, President and CEO, Hospital Quality Institute

Faculty

	Leading and Conducting Transformative Change Roger Nierenberg, Symphony Conductor, Creator of The Music Paradigm Experience building communities of engagement and bringing joy to the workplace through the metaphor of music. Observe leadership and the creative process as a conductor and musicians solve problems together.
	Vision 2020 Joe Kiani, Founder, Chairman & CEO - Masimo Corporation – Patient Safety Movement Foundation Zero Preventable deaths by year 2020 – the bold goal of the Patient Safety Movement Foundation. Is it attainable? Hear about new progress from the founder of the Patient Safety Movement Foundation.
	The Future of Healthcare: Orchestrating the Journey Ian Morrison, Author, Consultant & Futurist Gain insight into how healthcare stakeholders must learn to play together in a reformed healthcare system. See how leaders must understand, communicate, and conduct the overall themes and changing political, economic, and strategy notes in healthcare to create the symphony of change.
	The Sharp HealthCare Journey Towards High Reliability Dan Gross, DNS, RN, Executive Vice President – Sharp HealthCare & Amy Adome, MD, Senior Vice President of Clinical Effectiveness – Sharp HealthCare Learn about The Sharp Experience journey to achieve greater safety and better outcomes for patients and families, the workforce, and their communities. Discover what they have learned in their multi-year journey and what lies ahead in pursuing perfection in respect, reliability, and resilience in the work of healthcare.
	Learning from Failure Amy Edmondson, PhD, Novartis Professor of Leadership & Management - Harvard Business School The simple conversion of team (noun) to teaming (verb) provides insight about how we work and when we work at our best. Understand the power of teams to tackle complexity and create value, and why embracing failure is a step in the process of learning fast.
	Sabermetrics and Medicine Paul DePodesta, Chief Strategy Officer – Cleveland Browns, LLC & Assistant Professor of Bioinformatics - Scripps Translational Science Institute Learn what baseball, sabermetrics, and population health management have in common and what is in the works to jump-start the “Moneyball of Medicine.” Discover how the use of big data can provide greater precision and predictive power in healthcare by fielding vast amounts of individualized and genetic data.
	Moving Forward C. Duane Dauner, President & CEO - California Hospital Association Gain insights about healthcare and leadership for the future. Become better prepared for the journey of transformation toward achieving the triple (quadruple) aim.
	High-Reliability Health-Care: Getting There from Here Mark Chassin, MD, FACP, MPP, MPH, President & CEO – The Joint Commission Learn how hospitals can make substantial progress toward high reliability by undertaking several specific organizational change initiatives: the leadership commitment to achieving zero patient harm, a fully functional organizational culture of safety and the widespread deployment of highly effective process improvement tools.
	Safer Care Through Patient and Family Engagement David Mayer, MD, Vice President of Quality & Safety – MedStar Health See how MedStar Health strengthened organizational change by integrating high reliability, human factors, and process design with systemic patient and family engagement. A panel of engagement leaders will complement the presentation to underscore how to best partner with patients and families.
	Attacked and Survived: A Story of Resilience Johan Otter, DPT, Senior Director of Occupational Health & Wellness – Scripps Health Hear the personal story of a grizzly bear attack victim and subsequent experience as a critically injured recipient of the American health care system. Become inspired and deeply committed to ZERO HARM through lessons of resilience, learning and innovation

Faculty Presentations

Please click here to view faculty presentations.

Tuition

Conference Registration

Conference	Cost
Full Conference Registration before October 1	$685.00
Full Conference Registration October 1 – 12	$700.00
Full Conference Registration October 13 – November 3	$785.00
Students, medical residents and patient family advisors	$350.00
Groups of 10 or more*	20% off
Active Military Personnel/ VA employees	20% off

*Group discounts: Group of 10 receives 2 free registrations (non-refundable, single source payment).

Limited number of discounts available.

For group discounted pricing or for an application, contact HQI at (916) 552-7600.

Cancellation Policy/Late Payment: A $75 non-refundable processing fee will be retained for each cancellation received in writing by October 2, 2016. No refunds will be made after this date. Substitutions are encouraged. Cancellation and substitution notification may be emailed to info@hqinstitute.org.

Americans with Disabilities Act
If you require special accommodations pursuant to the Americans with Disabilities Act, contact HQI at (916) 552-7600.

CME/CE Credits

Full attendance at each day’s educational sessions is a prerequisite for receiving continuing education (CE) credit. Attendees must sign in each day and include professional license number, if required. CE applications have made for ASHRM, NAHQ and NHAP.

Healthcare Executives — The Hospital Association of Southern California is authorized to award 10 conference hours of ACHE Qualified Education credit (non-ACHE) for this program toward advancement or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting an application to the American College of Healthcare Executives for advancement or recertification.

Nursing — Provider approved by the California Board of Registered Nursing, CEP #970 for 10 contact hours. (Nursing CEs sponsored by Hospital Association of Southern California)

CME — This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council on Continuing Medical Education (ACCME) through the joint providership of California Medical Association/Institute for Medical Quality (CMA/IMQ) and Hospital Quality Institute. The California Medical Association/Institute for Medical Quality is accredited by the ACCME to provide continuing medical education for physicians.

The California Medical Association/Institute for Medical Quality (CMA/IMQ) designates this live activity for a maximum of 12 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CE - ASHRM “This meeting has been approved for a total of 10.0 contact hours of Continuing Education Credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and towards CPHRM renewal.”

ACHE (Can be broken down into Day 1: 2 contact hours, Day 2: 5 contact hours, Day 3: 3 contact hours) “The Hospital Association of Southern California is authorized to award 10 hours of pre-approved ACHE Education (non-ACHE) for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hors applied toward ACHE Qualified Education credit should indicate their attendance when submitting application to the American college of Healthcare Executives for advancement or recertification.”

BRN (Can be broken down into Day 1: 2 contact hours, Day 2: 5 contact hours, Day 3: 3 contact hours) “Hospital Association of Southern California is approved by the California Board of Registered Nursing, provider number CEP#970, to award 10 contact hours.”

CPHQ (Can be broken down into Day 1: 2 contact hours, Day 2: 5 contact hours, Day 3: 3 contact hours) “This program has been approved by the National Association for Healthcare quality for 10.00 CPHQ continuing education hours.”

NHAP “Approved by the Nursing Home Administrator Program for 10 hours of continuing education credit—NHAP#1763010-5773/P.”

Exhibitors

The 2016 Hospital Quality Institute Conference offers a dynamic opportunity for entities interested in networking with health care professionals. A number of conference support levels are available for the 2016 Hospital Quality Institute Conference. Act now to get the exhibitor level best suited for your organization.

Click here to download the exhibitor program.

Contact Claire Manneh, (916) 552-7683 or cmanneh@hqinstitute.org.

HQI thanks our current exhibitors for their support of the conference:

Diamond Level

Emerald Level

Sapphire Level

Ruby Level

Topaz Level

Poster Presentations

Overview

HQI accepted applications for poster presentations at the HQI Annual Conference. Posters were sought demonstrating improvements in quality, patient safety and patient experience. Teams shared accomplishments and how success was achieved. Submissions involving innovative approaches, engaging multiple stakeholders and/or providers across the continuum of care, and linking to the conference themes of Respect, Reliability and Resilience were encouraged.