HCAHPS Star Ratings


Association of HCAHPS Mean Top-Box Scores and Response Rates

In an effort to help California hospitals improve their HCAHPS scores, HQI has begun exploring factors associated with variation in HCAHPS scores across hospitals.  

As a first step, this report looks at how hospital HCAHPS response rates and mean top-box scores vary across regions, and how response rates and mean top-box scores are related to each other across California hospitals.


HCAHPS Hospital Compare Star Ratings
Data Range: 04/01/16 – 03/31/17

HCAHPS Hospital Compare Star Ratings


The HCAHPS survey results have been publicly reported on Hospital Compare since 2008.  On April 16, 2015, the Centers for Medicare & Medicaid Services (CMS) introduced a star rating system for hospital performance on select quality metrics with the goal of making scores simpler for consumers to interpret.  The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) metrics were among the measures selected for publication on the Hospital Compare website as a star rating system.