HCAHPS Improvers Playbook
Survey Response Rate Is Critical


The link between response rates and scores is so strong that each 1 percentage point increase in response rate is expected to result in a ½ percentage point increase in scores across all HCAHPS domains.

Click here to access HQI’s HCAHPS Dashboard - an interactive tool for California hospitals, where you can see the specific effects of response rate changes on HCAHPS  scores in your hospital.

Click here to access HQI’s California HCAHPS Improvers Playbook, a practical guide to improving HCAHPS performance.