P4PEx

Overview
Joy and Meaning in Care: Kyle’s Story

Joy and Meaning in Care: Kyle’s Story

Recording of a live performance held at the 2017 HQI Annual Conference in Monterey, CA.

Witness the power of caring, interdependent connections that define what is right in healthcare through a live stage performance with a real patient, his family, and a community of individuals who cared for them.

To watch a short trailer, click here.

Overview

HCAHPS Improvers Playbook
Survey Response Rate Is Critical

The link between response rates and scores is so strong that each 1 percentage point increase in response rate is expected to result in a ½ percentage point increase in scores across all HCAHPS domains.

Click here to access HQI’s HCAHPS Dashboard - an interactive tool for California hospitals, where you can see the specific effects of response rate changes on HCAHPS  scores in your hospital.

Overview

Engage!

Hospitals Partnering with Patients and Families to Strengthen Quality and Patient Safety