Recording of a live performance held at the 2017 HQI Annual Conference in Monterey, CA.
Witness the power of caring, interdependent connections that define what is right in healthcare through a live stage performance with a real patient, his family, and a community of individuals who cared for them.
To watch a short trailer, click here.
The link between response rates and scores is so strong that each 1 percentage point increase in response rate is expected to result in a ½ percentage point increase in scores across all HCAHPS domains.
Click here to access HQI’s HCAHPS Dashboard - an interactive tool for California hospitals, where you can see the specific effects of response rate changes on HCAHPS scores in your hospital.