Quality Improvement and PDSA Cycle
Self-Learning Packet


This self-learning module teaches about the history and pioneers of quality management, landmark studies and findings by the Institute of Medicine, critical key quality concepts and theories, the Plan-Do-Study-Act (PDSA) improvement method, and how to apply basic continuous quality improvement (CQI) concepts to improve processes of care. Processes of care occur in various health care settings, from the physician’s office or the hospital, to nursing homes or the home health care setting.

The work of continuous quality improvement is often like a puzzle: first one must decide to work on a puzzle, find a suitable location, examine all the component pieces of the puzzle, start the puzzle by fitting the pieces together, maintain the puzzle’s integrity while building the picture, and continue to make progress by trying different pieces in different spots until the puzzle is completed.

This independent study activity will examine the Quality Improvement Process and Methods
(PDSA cycles) used in quality improvement efforts.

This material was prepared by Quality Insights of Pennsylvania, the Medicare Quality Improvement Organization for Pennsylvania, under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S.Department of Health and Human Services.