Reducing Noise, Improving Experience, Promoting Healing: Exemplary Efforts in California Hospitals

Post June 2, 2015

Is noise level in patient care areas one of the lower scoring HCAHPS domains for your hospital? Are you working on reducing noise as part of enhancing the healing environment?

You are not alone!  California hospitals have worked hard to address the issue of noise, yet the scores on the HCAHPS question “During this hospital stay, how often was the area around your room quiet at night” remain a full 10 percentage points lower in California than in the nation as a whole (51% vs. 61% top-box score).

At HQI’s upcoming webinar Reducing Noise, Improving Experience, Promoting Healing:  Exemplary Efforts in California Hospitals, you will have an opportunity to hear from two hospital systems that have implemented successful strategies to enhance patient experience and address noise.  Practical approaches and tactics for improvement will be presented and discussed.

Presenters

Sandy Rush, BSN, MA
Senior Director, Patient Experience
Dignity Health

Deborah Austin
Director, Patient Relations & Accreditation
John Muir Medical Center