Summary and Keynote Feedback from Attendees
HQI 2014: Accelerate Excellence


Thank you for your participation in the Hospital Quality Institute Annual Conference 2014, Accelerate Excellence, held in Huntington Beach on November 6 & 7, 2014. Feedback from surveys rated the conference as “excellent” with an overall rating of 4.68 on a 5-point Likert scale. Comments include:

  • One of the best conferences that I have been to! Very professionally done. Proud to be an inaugural attendee. I have been raving about it to my colleagues and planning to be in Sacramento next year.
  • I loved the various formats for the program – simulation, panel presentations with audience engagement. No suggestions for improvement.
  • It was extremely professional and well-orchestrated. Was easy to navigate – the app was a great addition and all in all, you hit it out of the park.
  • Probably the best one in a long-time! The topics were inspiring yet very impactful. Lots’ of take away lessons.

Comments suggesting improvement will be taken to heart as we continue planning for the 2015 conference, Accelerate Reliability, to be held in Sacramento on November 12 & 13, 2015.

Conference Keynotes and Feedback from Attendees

Hitting the High Notes: Living Life to the Fullest

Ronan Tynan, MD Irish tenor, recording artist, champion disabled athlete

Dr. Tynan’s personal story of triumph serves as an inspiration of overcoming adversity to become a positive and productive force in the world. A few of the many comments of praise for this session included:

  • I can’t remember attending a conference with more powerful opening presentation. I laughed so hard I cried and then I cried because it was so poignant! Fabulous.
  • Very inspiring, captured the audience hearts and mind. Dr. Tynan is a great example of resilient, passion and perseverance! He can make you laugh and brought tears to your eyes. What a talent and role model.
  • Could not have chosen a better motivational speaker. He was able to set the tone for the whole day.
Speaking Up Across Hierarchical Boundaries: Techniques and Deliberate Practice

Jeffrey B. Cooper, PhD, director, Center for Medical Simulation, professor of anesthesia, Harvard Medical School, Walter Eppich, MD, MEd, Associate professor of pediatrics and medical education Northwestern University Feinberg School of Medicine Ann & Robert H. Lurie Children’s Hospital of Chicago Division of Emergency Medicine, and Dan Raemer, PhD, director of clinical programs at the Center for Medical Simulation in Boston

Patient safety and simulation pioneer Dr. Jeffrey Cooper led an interactive session using simulations to illustrate techniques for speaking up in ways that are most effective to achieve appropriate actions and to promote team behavior. A few of the many comments of praise for this session included:

  • What a great way to show what really happens in the real working environment.
  • Excellent tips to empower the staff to feel comfortable in speaking up.
  • Loved the scenario based presentation – the ongoing live dialogue regarding a real life situation provided a compelling way to deliver the message.
Completing the Transition from Evidence to Practice in Surgical Safety using NSQIP

Clifford Ko, MD, director of the National Surgical Quality Improvement Program, and Division of Research and Optimal Patient Care American College of Surgeons,Kathrin Troppmann, professor of surgery in the division of minimally invasive and gastrointestinal surgery at the University of California, Davis Medical School Afshin Michael Molkara, chairman, department of surgery, and chief of vascular and endovascular surgery, Riverside County Regional Medical Center and Khan Javed Hameed. Moderated by David Perrott, MD, DDS, senior vice president/chief medical officer, California Hospital Association.

This panel focused on the benefits of continuous evaluation of surgical care using rigorously collected clinical registry data, and how to use evidence and experience to improve surgical care and outcomes. A few of the many comments of praise for this session included:

  • Helped to understand the importance of reliable data.
  • Hospitals shared valuable information.
  • Panel presentation enjoyable.
Triple Aim Leadership: What Will It Take to Succeed?

James L. Reinertsen, MD, head of The Reinersten Group, and Warren S. Browner, MD, MPH, CEO of California Pacific Medical Center, senior scientist in the CPMC Research Institute and adjunct professor of Epidemiology & Biostatistics at UCSF

The triple aim of better care, better health and lower costs is a call to action for health care. This session explored what it takes for transformational leaders to create the future in the context of changing economic models and incentives. A few of the many comments of praise for this session included:

  • Excellent presentation – amazing to hear from physician leaders that is where change needs to happen.
  • This was an excellent presentation and interchange, very, very thought provoking. I thought it was one of the best in the conference.
  • Great interactive discussion.
Patients to Partners: The Art of Leading Patient and Family Centered Organizations

Barbra Balik, MD, principal, Common Fire Healthcare Consulting, senior faculty at the Institute for Healthcare Improvement, Kevin Roberts, president/CEO of Glendale Adventist Medical Center, and Kommah McDowell, patient advisor and founding member of the Patient Family Advisory Council at City of Hope. Moderated by Boris Kalanj director, cultural care and experience, Hospital Quality Institute

This panel presented an overview of key leadership concepts for organizational effectiveness and illustrate successes, challenges and wisdom to drive patient experience and engagement. This session offered insights from a patient who has engaged with hospital operations and improvement activities. A few of the many comments of praise for this session included:

  • Great presentation and discussion Loved hearing directly from the patient.
  • Insightful and thought provoking information as we embark on our organizations journey to developing PFAC.
  • Loved the different perspectives and expertise in their work on Patient as Partners. Well done!
On the Cusp of Profound Change: Redefining Individualized Medicine

Eric Topol, MD, chief academic officer of Scripps Health and director of the Scripps Translational Science Institute in San Diego

Breakthroughs in digital infrastructure and genomic science set the stage to reinvent the future of medicine and reassess the role of providers, hospitals and office visits. These breakthroughs present the opportunity to dramatically reduce costs and deliver individualized health care. A few of the many comments of praise for this session included:

  • Wow, so impressive.
  • Brilliant presentation of what’s to come in health and medicine.
  • Loved his information and data – interesting, challenging concepts, encouraging and some discouraging concepts (i.e., the price of pharmaceuticals). Thanks for having him as a Keynote.
Tying It All Together— The Call to Action

Ian Morrison, PhD, futurist, author, and president emeritus, Institute for the Future

Dr. Morrison summarized key learnings and action strategies from the conference to accelerate and take excellence to scale. His insights and stories of change established common will and momentum to embrace complexity and create the future. A few of the many comments of praise for this session included:

  • Very impressive and motivating look to a future health care that I can contribute to.
  • Excellent integration of all the themes of the conference. In fact, the whole conference was well integrated. Presentations all played off of each other.
  • This was an outstanding and thought provoking presentation – would like to see Dr. Morrison again at future meetings.
See you in Sacramento, November 12 & 13, 2015 Accelerate Reliability
Hospital Quality Institute