Core Programs

HQI consists of several programs focusing on quality improvement and patient safety. Each program works separately as well as integrated with each other so that reporting redundancy is eliminated, multiple contacts are minimized, and hospital staff focus on improvement goals with the entire support network of HQI.



Created in 2008 by the California Hospital Association, CHPSO is a federally designated Patient Safety Organization (PSO) dedicated to the elimination of preventable patient harm and improving the quality of health care delivery. With over 400 members in the United States, CHPSO is one of the largest PSOs in the nation and is a trusted leader in the analysis, dissemination and archiving of patient safety information.

Overview Boris Kalanj, MSW

Partnership for Patient Experience

Focusing on patient experience is key to creating a high-quality health care system.  P4PEx is our vehicle for assisting California hospitals with systemic advances in patient experience and engagement.  Emphasis on cultural competence is a natural complement given California’s demographic diversity.


Chartered Workgroups

Specifically designated forums — including the HAI Workgroup — to study evidence-based improvements related to clinical care and delivery issues.