Care for the Caregiver Webinar
A Lifeline for the Health Care Frontline



Every day, California’s nurses, doctors and health care staff are faced with life and death situations. Training allows them to work in an often traumatic and emotionally-charged environment, but they still need a workplace that supports healing the clinician, as well the patient.

Adverse events like the COVID-19 global pandemic impact hospital staff — who always strive to provide safe, high-quality care — often at the cost of emotional and psychological challenges. So who cares for the caregiver?

Hospital Quality Institute, in partnership with BETA Healthcare Group, presents Care for the Caregiver, an online course providing first aid for the head and heart — not only for clinical workers, but anyone working in health care.

Recognizing that talking to someone who understands health care workers’ unique situations, this program is psychological first aid for those on the frontlines of the worldwide war with COVID-19.    

Care for the Caregiver will be available free of charge. The final webinar will be held live on April 21. All from 9 a.m. – 12:00 p.m. (Pacific Time) A recording of the April 7 program will be available soon as on-demand content.

This program is funded by the generous support of the California Hospital Association, Hospital Council – Northern & Central California, Hospital Association of Southern California, and Hospital Association of San Diego & Imperial Counties. 

Dates and Times

The same program will be held live on the two remaining dates below.
Choose the date that works best for you and your team:

April 7, 2020: Program recording available soon

April 14, 2020: Program recording available soon
9:00 a.m. – 12:00 p.m.

April 21, 2020: Live Program
9:00 a.m. – 12:00 p.m.


Participants in this interactive program will:

  • Discover the holistic approach to the prevention and response to harm in health care in the context of the COVID-19 pandemic 
  • Define the core elements of empathic communication 
  • List the unique benefits of empathic communication for patients, family, their loves ones and members of the care team during a pandemic 
  • Demonstrate, through video enactment, emotional first aid techniques for those experiencing moral injury related to caring for patients with COVID-19  
  • Identify BETA HEART® Peer Support tools that may be put in place today and that can augment (or add to) a fully developed “Care for the Caregiver” program  


While there is no cost to register, online registration is required. Click below to register. If multiple people will listen to the program via a speakerphone or your computer, only one person needs to register.

The same program will be held live on the two remaining dates below.
Choose the date that works best for you and your team:

Click here to register for April 21.

A recording of the April 7 & 14 program will be available soon. 


Timothy McDonald is the President of the Center for Open and Honest Communication at the MedStar Institute for Quality and Safety, a Professor of Law at Loyola University – Chicago, and President of Transparent Health Consulting. Mr. McDonald is also a physician-attorney whose research has focused on the principled approach to patient harm and the “normalization of compassionate honesty” with an emphasis on the robust reporting of patient safety events, the use of human factors-based event analysis, and providing open and honest communication following harm events. His federally-funded research has focused on these domains and their impact on improving the quality of care while mitigating medical liability and other legal-related issues. He is the author of dozens of articles on patient safety and medical liability and recipient of several national and international patient safety awards

Deanna Tarnow, BA, RN, CPHRM — The fact that Deanna Tarnow is a great listener has been instrumental to her success, both as a nurse and a risk management professional. Initially earning her Diploma of Nursing, she provided direct patient care to renal transplant, step-down ICU and respiratory care patients. She went on to obtain a BA in Health Services Administration and moved into a risk management role more than 20 years ago. Most recently, she completed an AHA-NPSF Comprehensive Patient Safety Leadership Fellowship and IHI Patient Safety Executive Development Training Program.

Bruce Lambert, PhD —  Bruce Lambert is the Director of Northwestern University’s Center for Communication and Health. He is also the Director of the Master of Science in Health Communication program that is offered through Northwestern University’s School of Communication. As Director, he oversees curriculum design and development and student admissions, advises students in the program, and supports and recruits faculty. He also teaches and does research on health communication, patient safety, health information technology, and medical liability reform as a Professor in the Department of Communication Studies.

Dr. Lambert’s research interests include preventing medication errors and enhancing patient safety through clear and consistent communications in medical and other settings. He has published articles in the Journal of the American Medical Association, Health Affairs, Health Communication, Social Science & Medicine, among others.

Jean-Marie Kane, CPHRM — Jean-Marie Kane has over 37 years of clinical and insurance experience in managed care. Her clinical experience as a registered nurse includes medical-surgical, operating room, critical care and nursing management. Ms. Kane has specialized in the field of risk management since 1989, having received her education and training at FOJP Service Corporation in New York, where she was responsible for the training of risk management professionals and co-authored a web-based educational program for physicians.