How to Start a Patient Advisory Council: Class 101

Webinar Presented September 24, 2013

This webinar focused on the “How to’s” of developing a Patient Advisory Council at your hospital.  Lessons learned and critical elements of this program were discussed including: preparing and educating hospital staff; logistic, structure and role of an Advisory Council; and most importantly who to approach, screen and interview to represent the patient and family perspective. 

Program Objectives

  • Understand the function, role and structure of an effective Patient Advisory Council
  • Learn how to manage disruptive Patient Advisors
  • Learn how to utilize the Member/Patient Advisory Council Task List
  • Develop an effective Patient Advisory Council at at your hospital

Recorded Webinar

Click Here to download the PowerPoint presentation and use the audio link below to follow along.

** To play the audio player, place your cursor over the audio player and press the “play” button.


Suzanne Graham, RN, PhD, Executive Director, Patient Safety, California Regions – Ms. Graham is a graduate of the Kaiser Permanente Advanced Leadership Program and the IHI Patient Safety Officer Executive training program.  She is a member of several national patient safety groups including the Joint Commission National Patient Safety Advisory Board.  In 2006 Suzanne received the first National Patient Safety Foundation Chairman’s Medal in recognition of leadership in patient Safety.

Arlene Pergamit, BA, Project Manager, Service Excellence/Patient Care Experience, San Diego Kaiser Permanente – Arlene has  worked at Kaiser Permanente San Diego since October, 2008.  In her current role, her responsibilities include managing the Patient and Family Centered Care Advisory Council, patient care experience training and coaching, and developing HCAHPS data reports.  Previously, Arlene worked in analysis and reporting, overseeing a team of analysts serving all of Kaiser Permanente San Diego with ad hoc query development, data extraction, and maintenance reporting services.  Prior to joining Kaiser Permanente, Arlene was a Senior Business Service Analysis for Kinetic Concepts Incorporated, a medical device manufacturer.  Arlene managed all areas of patient service and operations analysis for thirty medical equipment patient service centers with an annual revenue of $210M.  Arlene holds a BA in Economics from the University of California, San Diego where she graduated Magna cum Laude.  Active in public service, she has served on various boards and community groups, including the Rotary Club, Elizabeth Hospice, United Way, YMCA, MADD, and March of Dimes.